SHIPPING & RETURNS

Returns Policy

We’d like your online experience with us to be easy and stress-free, so our returns policy is as simple as we can make it.


We accept returns for up to 14 days from purchase, providing the product/s is/are unopened and in original condition (including packaging).


If the return is due to a change of mind or you have ordered the wrong product incorrectly, you can return your order for an exchange or store credit.


However, if the product is damaged, leaking, or otherwise faulty, you can return your order for your choice of a full refund or a replacement product. If you have received damaged product, please email photos of the damaged item to us at service@pointzerocellars.com.au and include your name, contact phone number and invoice number. We will endeavour to get back to you that same business day to resolve the problem.


The customer is responsible for the cost of an item's return, unless there was an error on our behalf. As shipping costs vary considerably, note that it may cost more to send an item back to us than our shipping cost out to you.


Point Zero Cellars Pty Ltd must be contacted before returning any goods. We can only offer refunds when we have arranged pickup and return through our courier service.

Shipping information
Please note we only ship to addresses within Australia.
 
Orders are shipped from our warehouse in Melbourne and we aim to process these within 1 business day of receiving your order, stockholding permitting. Transit times should be within 2 days to most metro areas, and slightly longer in rural and remote areas. Due to Covid-19, deliveries cannot be promised by a certain date, as courier services are stretched at present
We do charge freight for all orders, the amount depends entirely on weight/volume of product ordered, and the shipping location. You will see a freight cost in your check out prior to making payment.


Hint: If you live just outside of a country town, you may find shipping costs are less to an address in town rather than your actual address, which may be classed as remote. If you think the freight cost is high, try the postcode of a trusted location in your nearest town to see if it drops.

COVID-19 handling
Most couriers currently work on a contact free system. Drivers will drop off your order in a manner suited to avoid any unnecessary contact.